Frequently Asked Questions
Our customer experience is a top priority. If you have any other questions not listed below, please reach out to us.
What happens if I cancel or reschedule in less than 24 hours of the service appointment time range?
We have a strict policy for cancelations in less than 24 hours of the service appointment time frame. Our team works incredibly hard to ensure each client is taken care of. This requires carefully planning the days ahead and unfortunately last minute cancelations or last minute rescheduling causes a big, negative, ripple effect throughout our current day and days ahead. In an effort to keep ALL customers happy, you will be charged a small fee for last minute cancellations/rescheduling:
Cancelations that are done in less than 24 hours of the service appointment time range will result in an automatic $85 cancelation fee charge.
Rescheduling appointments in less than 24 hours of the service appointment time range will result in an automatic $50 cancelation fee charge.
What time will the cleaners arrive? I thought I booked an 8-10am slot with 8am being the start time?
We work off of 2-hour estimated time of arrival windows so that we can structure our day effectively. This allows us to get to the next client all while navigating Atlanta traffic.
If you book for an 8-10am appointment our team will notify you of an exact time they will arrive or will directly be there between that 8-10am (estimated).
Please feel free to reach out to us directly should you encounter any problems with this – firstname.lastname@example.org
What is included in the normal cleaning?
We try to pack as much value as possible in our cleanings; we love our customers and want to make sure everyone feels taken care of! Our normal, standard, cleaning includes the outside of all appliances (refrigerator, microwave, and oven), dusting and wiping of all surfaces – such as tables, countertops, desks, dressers etc. and the wiping down of main door handles and doors, if dirty. We also vacuum and mop (if applicable) all floors in the home (not including the basement).
We may organize clothes that are left out, blankets and towels (if 1 Load of Laundry is exceeded we will apply our Organization Extra to the total). If required we will also vacuum upholstery. Cleaning faucets, sinks, and dirty dishes is also a part of our normal cleaning service (we provide our own natural dish soap).
We pay great attention to the bathrooms and bedrooms of each home – as both places are heavily used – it’s important they are completely clean for you! We’re so good you’ll want us back the next day (…it can be arranged)!
What is the difference between a normal/standard cleaning and a deep cleaning?
Our normal/standard cleaning includes everything that was mentioned above. Our deep cleaning is added in addition to the standard cleaning as an Extra (added at checkout). The deep cleaning includes baseboards, window beams if necessary (we can only reach maximum heights of 8ft), air vents, deep scrubbing of bathroom(s), and all doors and doorknobs, finally, we also wipe down chairs. The interior of appliances is NOT included in our deep clean.
We pride ourselves on our work so either with a standard or an addition of a deep cleaning we know you’ll be fully satisfied!
Do you clean baseboards?
Yes, we include the baseboards in our deep cleaning service which is an Extra added on to normal cleanings. Our cleaners will take soft microfiber towels with our cleaning solution on them and hand clean the baseboards around the home.
How long will it take to clean my home?
This is the most common question we get from clients! Everyone’s home is unique due to how we all live- two homes of the same size may take drastically different time requirements to clean properly. Initial cleans will typically take longer than a maintenance clean as we bring your home up to our maintenance level. Once the initial clean has been performed, your regular cleanings will become quite consistent on length of time each appointment takes.
We want the work to speak for itself. Depending on the size of the home and the amount of work required to clean, it will vary greatly.
Are we insured?
Great question! Yes we are! Our business insurance is through Progressive. This means your home is protected should a cleaner be injured in your home or an item is damaged. We treat all items in your home with the utmost care, but accidents do happen on the rare occasion. We are always upfront and honest when situations like this occur, and take care of it promptly and professionally.
How much experience do our cleaners have?
All of our cleaners have at least 1-year experience in residential cleaning and are well trained in-house on our proprietary cleaning methods – we move with purpose to go through your home as efficiently as possible while also giving every inch the proper detail it deserves.
Do you do background checks on your cleaners?
We do background checks on every single employee – that consists of a national and statewide criminal record check and a driver’s license check.
What happens if a customer is not satisfied?
We have an AMAZING redo policy! If you are not completely satisfied – we’ll come back and redo any missed spots/areas completely free of charge, whenever you want!
Do you use natural products?
Yes! We use all natural products and in particular try to restrict our brand usage to Seventh Generation products. Our all purpose heavy cleaner is a vinegar and water solution mixture.
If you have particular products you would like to use just leave them in the comments section and we will accommodate you. If you would like to have us switch products for the next scheduled cleaning just email us!
Do you use chemicals?
No, not unless you would like us to or unless there is no way for us to get out any particular stain or “gunk” build up – we may resort to a heavier all purpose cleaner with minimal chemical composition.
Do you offer any other discounts?
Yes! We have Bi-Weekly, Monthly, and Weekly cleaning frequency discounts!
Always check your email and our website for the latest coupon discounts!
Do you take special requests?
Yes we do! Whatever your needs are, don’t hesitate to reach out directly to us and we’ll see what we can do – we strive to use our resources and accommodate everyone and all jobs.
Can I book a Bi-Weekly/Monthly/Weekly cleaning just for the discount but get a onetime cleaning using the frequency discount and cancel the service?
No, those discounts are strictly for frequency cleanings – Bi_Weekly, Monthly, or Weekly – if you cancel after the 1st service, the difference from the discount you received will be applied (you will be charged) towards your initial balance and it will be treated as a One-time cleaning.
You may cancel or switch after 3 cleanings. We want our loyal clients to be able to take advantage of frequency discounts!